We want you to be happy with your purchase from us. If you are not satisfied with your product, you can return or exchange it according to our return policy. Please read our return policy carefully before requesting a return or exchange.
Eligibility and Validity
You can return or exchange any product that is:
• Purchased from our website
• In its original condition and packaging, with all accessories and labels
• Not a live plant, a clearance item, or a gift card
You can return or exchange your product for any of the following reasons:
• The product is defective, damaged, or incorrect
• The product does not match the description or photos on our website
• The product does not meet your expectations or needs
You cannot return or exchange your product for any of the following reasons:
• You changed your mind or no longer want the product
• You are dissatisfied with the product quality or performance
• You misused, abused, or neglected the product
You have 30 days from the date of delivery to return or exchange your product. If 30 days have passed since you received your product, we cannot accept your return or exchange request.
Request and Process
To initiate a return or exchange request, please follow these steps:
• Contact us by email at plantshipping1@gmail.com, by whatsapp at +92 0318-3908871, or by online form on our website. Provide us with your order number, product details, and reason for return or exchange. If possible, attach a photo or proof of the issue with the product.
• We will review your request and respond within 24 hours. If your request is approved, we will send you a return or exchange authorization number and instructions on how to ship your product back to us.
• Pack your product securely in its original condition and packaging, with all accessories and labels. Write the return or exchange authorization number clearly on the outside of the package. Ship your product back to us using the shipping method and address we provide you. Keep the tracking number and receipt for your shipment.
• We will inspect your product once we receive it and notify you of the status of your return or exchange. If your product meets our return policy criteria, we will process your refund or replacement within 10 business days.
Shipping Costs and Risk of Loss
If you are returning or exchanging your product due to our fault, such as defective, damaged, or incorrect products, we will cover the shipping costs and risk of loss for your return or exchange. We will send you a prepaid shipping label or reimburse you for the shipping costs you incur.
If you are returning or exchanging your product due to your fault, such as change of mind, dissatisfaction, or misuse, you are responsible for the shipping costs and risk of loss for your return or exchange. You must pay for the shipping costs yourself and choose a shipping method that is trackable and insured.
Refund or Replacement Options
If you are returning your product, you can choose one of the following refund options:
• A full refund to your original payment method
• A store credit
If you choose a full refund, we will credit the amount you paid for the product, excluding shipping costs, to your original payment method within 10 business days after we receive and inspect your product. If you choose a store credit, we will issue you a coupon code that you can use for your next purchase on our website. The coupon code will be equal to the amount you paid for the product, excluding shipping costs, and will not expire.
If you are exchanging your product, you can choose one of the following replacement options:
• A replacement product of the same or similar value
• A different product of your choice, with a price adjustment
If you choose a replacement product of the same or similar value, we will send you a new product that matches or closely resembles the product you returned, subject to availability. If you choose a different product of your choice, we will charge or refund you the difference in price between the product you returned and the product you selected, excluding shipping costs. We will ship your replacement product within 24 hours after we receive and inspect your product.
We hope this clarifies our refund or replacement options for returns or exchanges. If you have any questions or concerns, please feel free to contact us. We appreciate your business and feedback.